Frequently Asked Questions
We have a quantity that exceeds the pricing listed, do you scan larger projects?
Yes! Image Retrieval has performed projects of all sizes. As our pricing generally becomes cheaper with larger projects, we ask our customers to call in and discuss their project details so we can provide accurate pricing.
What if my materials are fragile or need special handling?
We will assess all materials before scanning begins. If special handling is required for the project, we will communicate with you any price changes before the project begins. You will have the right to cancel the project free of charge.
What is involved in microfilm scanning?
Digitizing microfilm entails using a microfilm scanner to convert the 16mm or 35mm frames to a digital image, such as TIFF, PDF, or JPEG.
Do you scan MicroCards?
Image Retrieval is equipped with a wide variety of imaging equipment. Please contact us if you have microcards or any other types of materials not mentioned.
What are aperture cards?
Aperture cards are Hollerith punched PC cards with a 35mm microfilm frame mounted in the hole inside of a clear plastic sleeve; they are used for engineering drawings.
Does Image Retrieval convert maps and books to image?
Yes, we have a variety of large format scanners and book scanners that can digitize materials up to 24" x 36".
Does Image Retrieval provide sample scans for microfilm, microfiche, bound documents, and large format documents?
Yes! Please call us today to set up a free sample scan of your materials. We are confident that our work will demonstrate our experience and knowledge of digital imaging.
How long will it take to scan my Microfilm?
In most cases, we can scan film orders of up to 10 rolls in about one week. For orders over 10 rolls, it can take up to two weeks before we ship the film back to you. We use FedEx priority shipping for all shipments from our facility. You may call our offices any time to receive a more accurate time table for delivery.
Can the materials to be scanned be given a priority status to rush delivery?
Yes. Image Retrieval can adjust production method to provide a faster delivery time. Please contact us for more information.
Does Image Retrieval provide free scan samples?
Yes. We provide free samples for materials to be scanned. Shipping price is not included.
Do you provide partial scans of microfilm to retrieve only a few images?
No, we charge by a per roll basis due to the effort that goes into setting up the scanner for a particular roll. We would provide you with all the images from the roll that you can remove or delete at a later time.
What image format should I choose?
Most of the image files we create for small orders are multipage PDF files. Essentially, you will receive one big PDF for each roll you send us, with each from on your film represented as a page in the file. We recommend PDF as the main format because it very common and uses a free viewer to easily view, search, save, print and scan your images. JPEG's are another widely used image format, but they are only available one image per file and typically require a graphics program in order to view them.
Can you provide other image formats?
Yes. We are able to provide you with just about any image format that is available today. Some formats may require larger storage requirements which may affect the pricing. Please contact us with questions on available image formats.
What equipment do you use for scanning?
Image Retrieval proudly uses NextScan microfilm scanners and i2s book scanners for all services provided in our productions offices. Image Retrieval is the American reseller for i2s equipment and software whose equipment is considered to be an industry leader in digital imaging. We are confident that are equipment along with our expertise will provide our customers with the highest quality scanning services possible.